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Privacy policy

Privacy policy

This Orchard Smiles privacy policy explains how contact, appointment enquiry and health information may be handled by the clinic.

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What information may be collected

The clinic may collect contact details, appointment enquiry details and information patients provide when contacting or visiting the practice.

Health information may be collected where it is needed for patient care, appointment preparation, clinical records or communication with the patient.

Appointment enquiries and website use

Appointment enquiry information may be used to respond to the enquiry, identify a suitable appointment type and communicate with the patient.

Standard website operation may involve technical information such as the page requested, browser type and security logs handled by hosting providers.

How information may be used

Information may be used for clinic administration, responding to enquiries, appointment communication, patient care, record keeping and required legal or regulatory purposes.

Health information is handled with care and should only be used or disclosed where permitted by law or with patient consent where required.

Storage, security, access and correction

The clinic takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Patients may contact the clinic to ask about access to, or correction of, their personal information.

Complaints and questions

Patients with privacy questions or concerns can contact the clinic using the details below.

FAQs

Common questions

What information may Orchard Smiles collect?

The clinic may collect contact details, appointment enquiry details and health information provided by patients.

How may information be used?

Information may be used for clinic administration, appointment communication, patient care, record keeping and required legal or regulatory purposes.

How can patients ask about privacy?

Patients can contact the clinic on 03 9894 3347.

Can patients ask for access or correction?

Patients may contact the clinic to ask about access to, or correction of, their personal information.