New patient information
Learn what to bring, what to mention and what may happen at your visit.
New patients • First visits • Blackburn North
Your First Visit to Orchard Smiles
Visiting a new dental clinic is easier when you know what to expect. Orchard Smiles Dental Surgery welcomes new patients in Blackburn North for check-ups, children’s visits, emergency dental concerns, treatment discussions, teeth whitening suitability and health fund questions.
The clinic is located at 111 Springfield Road, Blackburn North VIC 3130, with dedicated parking, disabled parking, shopping centre frontage and a bus stop nearby.
First visit highlights
Family-friendly facilities
Dedicated children’s waiting room with toys, game consoles and a TV.
Comfort options
Ceiling TVs in treatment rooms and happy gas may be discussed where suitable.
Digital imaging
Digital X-rays and dental camera images may be used where clinically appropriate.
BUPA Members First Platinum
Eligible Bupa members can ask about cover, limits and fund rules.
What to expect
What happens at your first visit?
Your first visit gives the dentist an opportunity to understand your concerns, dental history, oral health goals and any questions you have before treatment is discussed. The appointment type may vary depending on whether you are booking a routine check-up, a child’s visit, an urgent concern, a whitening consultation or a restorative treatment discussion.
A first appointment may include a conversation about your dental and medical history, an examination of your teeth and gums, discussion of symptoms, digital X-rays where clinically appropriate, dental camera images where useful, and a discussion of suitable next steps.
Tell us why you are visiting
Let the team know whether you need a check-up, child’s visit, emergency appointment enquiry, whitening consultation, restorative discussion or health fund information.
Share relevant health information
Medical history, medications, allergies and previous dental experiences can help the dentist plan care safely.
Attend an assessment
The dentist can assess teeth, gums, existing restorations, bite, oral hygiene and any symptoms you mention.
Discuss suitable options
After assessment, the dentist can explain findings, possible next steps, item numbers and appointment planning.
Ask questions
You can ask about BUPA Members First Platinum, payment options, CDBS, VGDS, VEDS, happy gas, digital imaging, parking or access.
Before your appointment
Before you come in
Before your first visit, it helps to think about the main reason for your appointment. This helps the team guide you toward the most suitable appointment type and allows the dentist to focus on what matters most to you.
Routine dental check-up
For assessment, professional cleaning information, gum checks and preventive advice.
Read moreChildren’s dental visit
For first visits, check-ups, tooth development, brushing, diet, habits or children’s dental concerns.
Read moreUrgent dental concern
For toothache, swelling, broken teeth, wisdom tooth discomfort, lost fillings or other urgent symptoms.
Read moreWhitening consultation
For Philips Zoom! in-office whitening suitability, sensitivity risk and expectations.
Read moreRestorative treatment discussion
For fillings, repairs, dentures, crowns, bridges or missing teeth.
Read moreHealth fund or payment questions
For BUPA Members First Platinum, item numbers, payment options, CDBS, VGDS or VEDS.
Read moreWhat to bring
What to bring to your first dental appointment
Bringing the right information can help the dental team understand your needs and answer practical questions before treatment is discussed.
If you have a CDBS entitlement, VGDS voucher or VEDS voucher, bring the relevant documentation and mention it when booking so the clinic can check whether it is valid and suitable for the appointment type.
Your contact details
Your health fund card if you plan to ask about claiming information
A list of symptoms, concerns or questions
Any relevant medical history
Current medications
Allergy information
Previous dental records or X-rays if the clinic asks you to bring them
Details about recent dental treatment, dental trauma or changing symptoms
Information about sensitive teeth, dental nervousness or previous difficult visits if relevant
For children, information about brushing habits, diet, oral habits, tooth development or previous dental visits
Children and families
Children’s waiting room and family visits
Orchard Smiles has a dedicated children’s waiting room where children can spend time with their family while waiting at the clinic. The space includes toys, game consoles and a dedicated TV.
These features are intended to make visits more practical for families and help children stay occupied while waiting. Parents and carers can ask questions about first visits, check-ups, oral hygiene habits, tooth development, diet, thumb sucking, dummy use, sports mouthguards or dental concerns.
Dedicated children’s waiting room
A child-friendly area is available for families while waiting at the clinic.
Toys and game consoles
Children can stay occupied with toys and game consoles while waiting with family.
Dedicated TV
A TV is available in the children’s waiting room.
Parent and carer questions
Families can ask about brushing, diet, oral habits, tooth development and appointment planning.
Children’s dentistry
Children’s dental visits can be discussed based on age, confidence, development and reason for attending.
During treatment
Ceiling TVs in treatment rooms
Each treatment room at Orchard Smiles has a ceiling-mounted TV. Adults and children may be able to watch shows during suitable appointments, including entertainment options such as Netflix, HBO or YouTube.
The TVs are provided as a comfort and distraction option where suitable. They do not replace communication with the dentist. Patients can ask questions, pause, or discuss what is happening during the appointment.
The entertainment names above describe possible viewing choices during suitable appointments. They are not clinic services or treatment claims.
Ceiling-mounted TVs
Treatment rooms include TVs positioned for patient viewing during suitable appointments.
Adults and children
Entertainment may be used by adults or children where appropriate.
Streaming options
Patients may be able to watch shows through services such as Netflix, HBO or YouTube.
Communication remains important
The dental team can still explain findings, steps and options during the appointment.
Comfort options
Happy gas / nitrous oxide
Happy gas, also known as nitrous oxide, may be discussed for suitable patients. It is sometimes used in dentistry to support appointment comfort, but it is not suitable for every patient or every procedure.
Before nitrous oxide is used, the dentist considers medical history, the planned procedure, patient age, cooperation, anxiety level and any relevant health factors. Patients should mention their interest when booking so suitability can be discussed.
Information about happy gas on this page is general. The dentist will discuss suitability, risks, alternatives and instructions before nitrous oxide is used.
Suitability first
Happy gas is discussed after considering medical and dental factors.
Not for everyone
Nitrous oxide may not be appropriate for every patient or every appointment.
Children and adults
It may be discussed for children or adults where clinically appropriate.
Ask when booking
If you are interested in happy gas, mention it when contacting the clinic.
Digital imaging
Digital X-rays and dental camera images
Orchard Smiles uses digital X-rays and dental camera images where clinically appropriate. These tools can help the dentist assess areas that may not be clearly visible during a visual examination and can also help patients understand visible findings.
Digital X-rays are not needed for every appointment. They may be recommended when the dentist needs more information about teeth, roots, bone levels, decay between teeth, wisdom teeth, existing dental work, infection concerns or treatment planning.
Dental camera images may be used to show visible cracks, worn areas, broken fillings, gum concerns or other findings that can support treatment discussion.
Digital X-rays
X-rays may be recommended where clinically appropriate to assess areas not visible during examination.
Dental camera
Camera images can help patients see and understand visible dental concerns.
Treatment discussion
Images can support discussion of findings and suitable next steps.
Not automatic
Imaging is used based on clinical need, not automatically at every appointment.
Access and location
Parking, access and public transport
Orchard Smiles Dental Surgery is located at 111 Springfield Road, Blackburn North VIC 3130. The clinic has dedicated parking, a disabled parking space, shopping centre frontage and a bus stop nearby.
Patients from Blackburn North, Blackburn, Box Hill, Nunawading, Forest Hill, Mitcham, Doncaster East and surrounding suburbs can contact the clinic for directions, parking questions or appointment planning.
Dedicated car park
Parking is available for patients visiting the clinic.
Disabled parking
A disabled parking space is available.
Shopping centre frontage
The clinic is positioned in front of a shopping centre area.
Bus stop nearby
A bus stop is located nearby on Springfield Road.
Map and directions
Patients can use the map link or call the clinic for location questions.
Payment and health funds
Payment options, BUPA and public schemes
Orchard Smiles Dental Surgery is BUPA Members First Platinum. Eligible Bupa members may be able to access benefits for selected dental items, subject to their cover, yearly limits, waiting periods, benefit restrictions, policy restrictions and Bupa fund rules.
Payment options may include Zip Money, Afterpay, humm and AMEX. Third-party payment options are subject to provider approval, terms, conditions, fees and eligibility. Patients should consider their financial circumstances before applying for or using third-party payment options.
Orchard Smiles can also accept eligible CDBS, VGDS and VEDS arrangements where valid and appropriate for the service. Patients should bring relevant documentation and check details before booking.
BUPA Members First Platinum
Ask about Bupa cover, limits, waiting periods and fund rules before treatment.
Zip Money, Afterpay and humm
Third-party payment options may be available, subject to provider terms and eligibility.
AMEX
AMEX is accepted as a payment option.
CDBS
CDBS may cover part or all of the cost of some basic dental services for eligible children.
VGDS and VEDS
Eligible vouchers may be accepted where valid and appropriate for the service.
Item numbers
If treatment is recommended, ask what item numbers may be relevant before checking your fund.
Appointment options
Online booking, emergency and selected appointment times
Patients can use Book Online or call Orchard Smiles Dental Surgery on 03 9894 3347 to ask about appointment options. The clinic can help with routine check-ups, children’s visits, urgent dental concerns, teeth whitening suitability, restorative discussions, health fund questions and first-visit planning.
Selected weekend and 5:00 PM appointment options may be available. Availability can vary, so patients should check Book Online or call the clinic before planning their visit.
Emergency appointment enquiries are welcome. If you have toothache, swelling, a broken tooth, wisdom tooth discomfort, a lost filling or another urgent dental concern, call as early as possible to discuss symptoms and appointment availability.
Book Online
Use Book Online to start the appointment process.
Phone bookings
Call the clinic to ask about appointment types and availability.
Emergency concerns
Call early if you have toothache, swelling, a broken tooth or another urgent concern.
Selected weekend options
Weekend booking options may be available, subject to availability.
5:00 PM options
Selected 5:00 PM appointment options may be available.
After your visit
What happens after your first visit?
After your appointment, the dentist can explain findings, answer questions and discuss any suitable next steps. If treatment is recommended, you can ask about the reason for treatment, possible alternatives, appointment steps, item numbers, health fund information and follow-up timing.
If treatment is not needed at that visit, the dentist may discuss a suitable recall interval or home-care advice based on your oral health needs.
Treatment options and alternatives
Item numbers and health fund questions
Follow-up appointments
Recall timing
Cleaning and prevention advice
Child/family appointment planning
Whitening suitability or restorative treatment planning
What to do if symptoms change
Related pages
Useful pages before your appointment
These pages can help you prepare questions about appointment types, family visits, dental services, health funds and clinic contact details.
Patient Information Learn more about clinic facilities, access, parking, happy gas and health fund questions. 
Dental FAQs Read answers to common questions about bookings, children, payment options and services. 
Dental Check-Up Learn about check-ups, professional cleaning, X-rays where appropriate and preventive care. 
Children’s Dentistry Information for families arranging children’s dental appointments. 
Emergency Dentist Information for urgent dental concerns such as toothache, swelling, broken teeth or lost fillings. 
BUPA Members First Platinum Information for Bupa members before contacting the clinic. First visit FAQs
First visit FAQs
Answers to common first-visit questions about appointments, children’s facilities, happy gas, digital imaging, BUPA Members First Platinum, payment options, public schemes, parking and urgent dental concerns.
Where is Orchard Smiles Dental Surgery located?
Orchard Smiles Dental Surgery is located at 111 Springfield Road, Blackburn North VIC 3130. Patients from Blackburn North, Blackburn, Box Hill, Nunawading, Forest Hill, Mitcham, Doncaster East and nearby suburbs can contact the clinic.
How do I book my first appointment?
Use the Book Online button or call Orchard Smiles Dental Surgery on 03 9894 3347. Let the team know whether you are booking a check-up, child’s visit, urgent concern, whitening consultation, restorative discussion or health fund question.
What should I bring to my first visit?
Bring your contact details, health fund card if relevant, a list of symptoms or questions, medical history, medications, allergies and any previous dental records or X-rays if the clinic asks you to bring them.
What happens at a first dental visit?
The appointment may include a discussion of your concerns, medical and dental history, oral health assessment, digital X-rays where clinically appropriate, dental camera images where useful, and discussion of suitable next steps.
Do I need to complete a medical history form?
The clinic may ask for medical history information before or during your appointment. Medical history, medications and allergies can help the dentist plan care safely.
Can I ask questions before treatment?
Yes. Patients can ask about findings, treatment options, alternatives, appointment steps, item numbers, health fund questions and suitability before proceeding.
Do you have a children’s waiting room?
Yes. Orchard Smiles has a dedicated children’s waiting room with toys, game consoles and a dedicated TV. Children can wait with their family around suitable appointments.
Can children watch TV at the clinic?
Yes. The children’s waiting room has a dedicated TV, and treatment rooms have ceiling TVs. Children may be able to watch shows during suitable appointments.
Can adults watch TV during treatment?
Yes. Each treatment room has a ceiling-mounted TV. Adults may be able to watch shows on streaming services such as Netflix, HBO or YouTube during suitable appointments.
Do you offer happy gas?
Happy gas, also known as nitrous oxide, may be discussed for suitable patients. It is not suitable for everyone, so patients should mention their interest when booking and discuss suitability with the dentist.
Is happy gas suitable for children?
Nitrous oxide may be discussed for some children, but suitability depends on age, medical history, cooperation, the planned procedure and the dentist’s assessment. Parents or carers should ask the dentist before treatment.
Do you use digital X-rays?
Yes. Orchard Smiles uses digital X-rays where clinically appropriate. X-rays are not required for every appointment and are recommended based on clinical need.
Do you use a dental camera?
Yes. Dental camera images may be used to show visible concerns, support treatment discussions and help patients understand what the dentist is seeing.
Is parking available?
Yes. Orchard Smiles has dedicated parking for patients. A disabled parking space is also available. Patients can contact the clinic if they have access or parking questions.
Is the clinic near public transport?
Yes. Orchard Smiles is located near a bus stop on Springfield Road, Blackburn North. Patients can use the map link or call the clinic for directions.
Is Orchard Smiles a BUPA Members First Platinum dentist?
Yes. Orchard Smiles Dental Surgery is BUPA Members First Platinum. Eligible Bupa members may be able to access benefits subject to their cover, yearly limits, waiting periods, benefit restrictions, policy restrictions and Bupa fund rules.
Do you accept Zip Money, Afterpay or humm?
Payment options may include Zip Money, Afterpay and humm. Third-party payment options are subject to provider approval, terms, conditions, fees and eligibility. Patients should consider their financial circumstances before applying.
Do you accept AMEX?
Yes. Orchard Smiles accepts AMEX. Patients can ask the clinic about payment options before treatment.
Do you accept CDBS?
Yes. Orchard Smiles can accept CDBS for eligible children and eligible basic dental services. CDBS may cover part or all of the cost of some basic dental services for eligible children. Families should check eligibility and available balance before treatment.
Do you accept VGDS or VEDS vouchers?
Yes. Orchard Smiles can accept eligible VGDS and VEDS vouchers where valid and appropriate for the service. Patients should bring the original voucher and check details before booking.
Do you offer weekend appointments?
Selected weekend booking options may be available. Availability can vary, so patients should check Book Online or call the clinic before planning their visit.
Do you offer 5:00 PM appointments?
Selected 5:00 PM appointment options may be available. Availability can vary, so patients should use Book Online or call 03 9894 3347 to check suitable appointment times.
Can I call about an emergency dental concern?
Yes. If you have toothache, swelling, a broken tooth, wisdom tooth discomfort, a lost filling or another urgent dental concern, call Orchard Smiles as early as possible to discuss symptoms and appointment availability.
What if my symptoms are severe?
If symptoms are severe, swelling is spreading, you feel unwell, or you are worried about your general health, seek urgent medical advice.
What happens after my first visit?
The dentist can explain findings, answer questions and discuss suitable next steps. If treatment is recommended, you can ask about treatment options, appointment steps, item numbers, health fund questions and follow-up timing.
Book online or call
Plan your first visit to Orchard Smiles
For first-visit questions, children’s visits, happy gas suitability, digital X-rays, payment options, BUPA Members First Platinum, CDBS, VGDS, VEDS, parking, access or emergency appointment enquiries, contact Orchard Smiles Dental Surgery in Blackburn North.
Dental information on this page is general and does not replace individual advice from a dentist after assessment.