Dental FAQs

Yes. Use the Book Online button or call 03 9894 3347 to arrange an appointment or ask which appointment type may be suitable.

Use the Book Online button or call Orchard Smiles Dental Surgery on 03 9894 3347. If you are unsure which appointment type is suitable, explain your concern when contacting the clinic.

Yes. Patients can call Orchard Smiles Dental Surgery on 03 9894 3347 to ask about appointment availability, symptoms, children’s visits, health fund questions or location details.

Mention the main reason for your visit, any symptoms, whether the appointment is for a child, whether you have a health fund, and whether you have questions about BUPA Members First Platinum, happy gas, access or parking.

Yes. Selected weekend and 5:00 PM appointment options may be available. Availability can vary, so patients should check Book Online or call the clinic.

If you need to change an appointment, contact the clinic as early as possible. The team can explain what options may be available based on appointment type and availability.

Bring your contact details, relevant medical history, medication information, health fund card if you have one, and any dental records or X-rays the clinic has asked you to bring.

Yes, bring your health fund card if you want to ask about claiming information, item numbers or cover questions during your visit.

Yes. If treatment is recommended, patients can ask about the steps involved, item numbers where relevant, estimates where appropriate and what to check with their health fund before deciding.

Yes. Patients are encouraged to ask about findings, suitable options, timing, alternatives, health fund information and any concerns they want clarified.

You can still contact the clinic. Mention that it has been a while, describe any symptoms or concerns, and ask which appointment type may be suitable.

The First Visit and Patient Information pages explain what to bring, what to ask and how to prepare for health fund questions before an appointment.

Yes. Families can contact Orchard Smiles about children’s dental visits, check-ups, brushing habits, diet questions, tooth development and health fund questions.

Yes. Orchard Smiles has a dedicated children’s waiting room with toys, game consoles and a TV in the children’s waiting area.

Yes. Children can wait with family around suitable appointments, depending on the appointment situation and what is appropriate on the day.

Parents and carers can ask what to bring, what the visit may involve, whether a check-up is suitable, whether health fund or CDBS details are useful, and how to prepare the child for the visit.

Families can ask the clinic about sibling appointment options. Availability depends on appointment length, clinical needs and scheduling on the day.

Each treatment room has a ceiling TV. Children may be able to watch age-appropriate content during suitable appointments, depending on the appointment and clinical needs.

Happy gas, also known as nitrous oxide, may be available or discussed for suitable patients. Suitability depends on the patient, medical history, appointment type and the dentist’s assessment.

Yes. Adults can mention interest in happy gas when booking or during an appointment. The dentist can discuss whether nitrous oxide may be appropriate.

Nitrous oxide may be discussed for some children, but it is not suitable for every child or every appointment. The dentist will consider age, medical history, cooperation and the planned treatment.

No. Happy gas, also known as nitrous oxide, is not suitable for every patient or every appointment. The dentist can discuss medical history, appointment type, alternatives and whether nitrous oxide may be appropriate.

Yes. Each treatment room has a ceiling TV. Adults and children may be able to watch Netflix, HBO or YouTube during suitable appointments.

No. These names describe possible entertainment choices during suitable appointments. They are not clinic services or treatment claims.

Digital X-rays may be used where clinically appropriate to help assess areas that are not visible during a standard examination.

No. X-rays are not automatic. The dentist will consider symptoms, dental history, age, risk factors and clinical findings before recommending imaging.

A dental camera can help capture images of visible areas in the mouth. These images may help patients understand what the dentist is discussing.

Yes. Patients can ask why an X-ray or camera image is being considered, what the image may help assess and whether there are alternatives.

They can support discussion where relevant. The dentist can use findings, images and clinical assessment to explain suitable options and next steps.

Orchard Smiles Dental Surgery is located at 111 Springfield Road, Blackburn North VIC 3130.

Yes. Orchard Smiles has a dedicated car park for patients visiting the clinic.

Yes. A disabled car park is available at the clinic.

The clinic is positioned in front of a shopping centre and next to a bus stop, which may help patients using public transport.

Patients from Blackburn North, Blackburn, Box Hill, Nunawading, Forest Hill, Mitcham and nearby suburbs can contact Orchard Smiles Dental Surgery.

Yes. Use the View on Google Maps or Find us on Google links to search for Orchard Smiles Dental Surgery at 111 Springfield Road, Blackburn North VIC 3130.

Orchard Smiles Dental Surgery is BUPA Members First Platinum. Benefits depend on cover, yearly limits, waiting periods, benefit restrictions, policy restrictions and Bupa fund rules.

Bupa members should check their cover, selected dental items, yearly limits, waiting periods, benefit restrictions, policy restrictions and Bupa fund rules directly with Bupa before treatment.

Yes. Bring your health fund card if you want to ask about claiming information or item numbers during your appointment.

Yes. If treatment is discussed, patients can ask what item numbers may be relevant so they can contact their health fund about cover, limits and waiting periods.

Payment options may include Zip Money, Afterpay, humm and AMEX. Third-party payment options are subject to provider approval, terms, conditions, fees and eligibility.

Zip Money may be available as a payment option. Third-party payment options are subject to provider approval, terms, conditions, fees and eligibility.

Afterpay and humm may be available as payment options. Third-party payment options are subject to provider approval, terms, conditions, fees and eligibility.

AMEX may be accepted as a payment option. Patients can ask the clinic about payment details before attending.

Orchard Smiles can accept eligible VGDS and VEDS vouchers where valid and appropriate for the service. Patients should bring the original voucher and check details before booking.

Bring the original voucher and any supporting information requested by the clinic. Patients should check voucher details before booking so the team can confirm whether it is valid and appropriate for the service.

CDBS may cover part or all of the cost of some basic dental services for eligible children. Families should check eligibility and available balance before treatment.

Families should check whether the child is eligible, what balance is available and which basic dental services may be covered before treatment.

Yes. Mention VGDS, VEDS or CDBS when booking so the clinic can explain what information to bring and what details may need checking before the appointment.

Call the clinic as early as possible during opening hours to discuss symptoms and appointment availability. If symptoms are severe or you are worried about your general health, seek urgent medical advice.

Yes. Call the clinic and describe what happened, whether there is pain, swelling, bleeding, a sharp edge or a lost restoration.

Call the clinic to discuss symptoms, timing and appointment availability. The dentist may need to assess the area before suitable options can be discussed.

Selected weekend and 5:00 PM appointment options may be available. Availability can vary, so patients should check Book Online or call the clinic.

Patients can use Book Online or call the clinic. For urgent symptoms, calling 03 9894 3347 during opening hours can help the team discuss symptoms and appointment availability.

Seek urgent medical advice if symptoms are severe, spreading, associated with fever, difficulty breathing or swallowing, or if you are concerned about your general health.

The website includes information about dental check-ups, children’s dentistry, emergency dental concerns, restorative dentistry, teeth whitening, crowns, bridges, BUPA Members First Platinum and health fund questions.

A dental check-up may include assessment of teeth, gums, existing restorations, oral hygiene and concerns raised by the patient. Cleaning, X-rays or next-step discussions may be recommended where clinically appropriate.

Yes. Patients considering whitening should ask about suitability, oral health, existing restorations, sensitivity risk and expectations before starting.

Yes. Crowns and bridges may be discussed for weakened, heavily restored or missing teeth. Suitability depends on assessment, tooth condition, bite, gums, alternatives and treatment planning.

Yes. Restorative dentistry may include discussion of fillings, repairs, dentures and options for damaged, worn or missing teeth.

Start with the Services page, Patient Information page or Book Online. You can also call 03 9894 3347 and explain your main concern so the clinic can discuss appointment options.